![]() ![]() Select the Tools menu then Settings option.If you are seeing the error message 'User is authenticated but not connected' please try the following: You must ensure that your username on that screen is not connection errors When authenticating, you'll see the usual Cambridge University screen for your username, password and then multi-factor authentication (MFA). SMTP username: SMTP authentication method: OAuth2.IMAP username: IMAP authentication method: OAuth2.In this example, your username is your individual mailbox in the format and the shared mailbox is in the format IMAP Use the following settings to connect to a shared mailbox that you have authority to access. Click the Re-test button and it should then appear as an option in the drop-down list. ![]() *If you don't see OAuth2 as an option, fill out the other details and leave the Authentication Method as 'Autodetect'. You must ensure that your username on that screen is and that you use your associated password and additional authentication mechanism. Username: authenticating, you'll see the usual Cambridge University screen for your username, password and then multi-factor authentication (MFA).Then enter the following server settings: Incoming server When setting up your account, enter your email address in the format and select 'Configure manually'. You can download the app and find instructions on how to use it at.
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